All our showrooms are well sanitized and maintained under high safety measures. Stay Safe, Shop Safe.

RETURNS – EXCHANGE PROCESS

We offer our customers a simple, hassle-free, Returns and Exchange Process. Our customers are valued not only at the time of sale but also through the subsequent stages of Returns & Refunds. Our policy is thoughtfully designed to ease up the process, save time and make you feel reassured about your order.

  • You can call us on (+91) 98409 17344 or e-mail us at care@derbymen.com within 10 days from the date of delivery to arrange for a pick-up.
  • Please mention your order number in the subject line to help us quickly process your returns.
  • Please ensure that the returned merchandise is unused, unworn, unwashed, undamaged and is in a saleable condition.
  • We request you to maintain the original packaging of the items to be returned, including the Derby tags.
  • Please ensure that all the returned items are packed securely and safely to prevent any loss or damage during transit.
  • After the receipt of item(s), your request for returns/exchanges would be processed.
  • In the case of returns, banks normally take 7-10 business days to process a refund once it has been initiated from our end.
  • In the case of exchanges, your new order will be dispatched to you within 3-5 business days after we receive the earlier shipment.
  • For more details please call us on our customer care number (+91) 98409 17344 or e-mail us (care@derbymen.com) .

For Returns of Pre-Paid Orders, The money will be refunded in the same way the payment was made. This could include debit card/ credit card payment, net-banking, e-wallet, etc. We will initiate the process of refunding after we have received the product. This process can take 3 – 10 business days

CONTACT US

Derby Clothing Pvt. Ltd.
E-Commerece Department.
” Bungalow House “,
No.62/40,
Mayor Chittibabu Street,
Triplicane,
Chennai 600 005.
Email id: care@derbymen.com
Phone:(+91) 98409 17344

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